FAQ

FAQ – Frequently Asked Questions

What products do you offer?
We offer a wide selection of ingredients and accessories for alcohol makers, homebrewers, and craft breweries. Our assortment includes yeast, beer additives, oak barrels, and bottling accessories.
Do you sell wholesale?
Yes, we provide both retail and wholesale sales. If you are interested in placing a larger order, please contact us and we will prepare an individual offer.
How can I place an order?
You can place an order directly on our website – simply add products to your cart and complete your purchase with an online payment.
What payment methods are available?
We accept bank transfer, BLIK, credit/debit card, and cash on delivery.
How long does order processing take?
Orders are usually shipped within 1–2 business days. If a product needs to be ordered from a supplier, processing may take 2–3 weeks.
What are the shipping costs?
Shipping costs depend on the weight of the order and the chosen delivery method. Details are available on the “Shipping & Payments” page.
Can I return or exchange a product?
Yes, under consumer law you have 14 days to return a product without giving a reason. The product must be unused and in its original packaging. For complaints, please contact us directly.
Can I pick up my order in person?
Yes, personal pickup is available at our office: ul. Wapowskiego 8, 30-399 Kraków. Please contact us in advance to arrange a pickup time.
How should I store yeast?
Yeast should be stored in a cool place, preferably in the refrigerator, to maintain its properties and effectiveness.
How can I contact customer service?
You can reach us through the contact form, by email, or by calling +48 728 974 631. Our full contact details are available in the “Contact” section.